Pink Callers provides Remote Customer Service Rockstars (CSRs) to Home Service Businesses in HVAC, Plumbing, Electrical and General Contracting Industries.
These CSRs are fully trained, supported, and can manage the scheduling and customer service front while you handle the more important stuff. As a small business owner, this means you and your technicians do what you do best while your CSR handles tasks such as:
1. Managing all forms of communication like phones, email, texts, and website leads
2. Follow-up calls and callbacks
3. Scheduling of estimate appointments and accepted work
4. Quoting over the phone
5. Monitor your social media accounts and marketing outlets like Home Advisor, Angie’s List, Yelp, and more for potential incoming leads
6. Collecting payments and completing work in your CRM daily